Organizations have spent decades developing increasingly sophisticated ways to identify and solve problems — and yet problems still persist, recur, or remain hidden in plain sight. Drawing from more than 25 years across infrastructure, EHS, and mission-critical operations, this presentation examines why problems can survive even in organizations rich with expertise and resources. Rather than introducing another problem-solving method, it challenges where organizations look for the problem in the first place.

Webinar Objectives

Understand why persistent operational problems survive in organizations that have the expertise and resources to solve them


Recognize the difference between the symptom an organization is treating and the problem actually driving it


See how the same underlying pattern repeats across facilities, utilities, EHS, capital projects, and mission-critical operations


Learn why the way an organization defines a problem matters more than the method it uses to solve it


Take away a practical lens for re-examining recurring challenges in your own operations

About the Presenter

John-Henry's bio is used verbatim as he sent it (25+ years across military, infrastructure/utilities, education, and nonprofit leadership; developer of Human Capability Theory; PMP, ASP; degrees in geology and education).

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Date : 23/09/2026 - 23/09/2026
Time : 9:30 AM – 10:45 AM ET | Duration : 60 Minutes
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